Shipping and handling charges are calculated based on the actual weight and destination of each order and will be displayed at checkout. We DO NOT inflate our pricing to cover so called "FREE SHIPPING" We do offer free delivery to local Animal Recues & Shelters, a promotional code is available for qualified deliveries. You have typically have 3 options at checkout, Store Pick-Up @ no charge, Local Delivery price based on zip code with no minimum or maximum purchase, and/or via UPS.

We ship our Frozen and our Raw foods packed in dry ice on Monday through Wednesday. There is enough ice to ship from our location to you via UPS in two Days. When the food arrives it may be partially frozen to chilled. It is still safe to feed to your pet. You can put your food in the freezer in smaller packages if you wish. When your order arrives the dry ice may be almost if not completely evaporated.

Please ship to an address where someone will be available to accept the order. If this is not possible, please leave a note for the UPS delivery person on the scheduled day of delivery with instructions on where to leave it (that is not in the hot sun). We can only guarantee the food will stay cold for 2 days from shipment, so if it cannot be delivered or if it sits for an extended period in hot weather, the food may begin to warm.

Please understand that we cannot accept returns of Raw or Frozen food.

We are only able to ship Frozen and Raw Foods to the Continental United States.

Local Delivery & In Store Pick-Up:  AVAILABLE 7 DAYS A WEEK

All orders must be placed by noon on Monday's to receive same week delivery. Unfortunately we cannot stock all items on our site and arrive via our manufactures/vendors in 1 to 4 business days after your order has been placed. You will be notified via E-mail when your order is ready for pick-up and/or delivery. We are not responsible for manufacturer/vendor shortages, production or availability but unfortunately it does happen. We will notify you of any delay and expect dates via E-mail promptly.

To Return Merchandise:

Did your order arrive damaged?
All shipments are fully insured, and damaged merchandise will be replaced promptly. If a package appears damaged at the time of delivery, you have the right to refuse it. If you discover the damage after opening the box, do not dispose of original shipping cartons or the damaged merchandise as examination by the carrier’s inspectors may be necessary.

E-mail us for a Return Authorization Number:
All returns and exchanges require a return authorization number. If you need to return merchandise, please e-mail us at DiscountPetsAndSupplies@yahoo.com  Write the return authorization number on the shipping label that is printed on the back of your packing slip. Follow the directions on back of the packing slip. Use the pre-printed shipping label and send your return via UPS or Insured Mail to the address on the shipping label.

Items Shipped Directly From The Manufacturer:
Drop shipped items (which are noted on the packing list) must be returned directly to the manufacturer. Please E-mail us at DiscountPetsAndSupplies@yahoo.com for a return authorization number and specific instructions including the proper shipping address.

Restrictions:
We regret that personalized items, books and videos cannot be returned unless there is a defect in workmanship.

We want to make it right!

Every item you select is backed by our personal guarantee of satisfaction.

If you are not satisfied with any item, please E-mail us  within 30 days.

Refunds/exchanges do not include shipping and handling.